Terms of Service

1.About these terms

1. 1.1iwent is an online platform for discovering and booking events, cinema, experiences, restaurant tables and trips (the “Platform”).
2. 1.2By using the Platform or placing an order you accept these terms. If you do not agree with them, please do not use the Platform.
3. 1.3Some events, venues and partners have their own rules. They are shown on the relevant page and apply in addition to these terms.

2.Definitions

1. 2.1In these terms the following words have the meanings below:

• Organiser: the person or company that runs an event or provides a service listed on the Platform.
• User (you): anyone who visits the Platform, with or without an account.
• Order: a request to buy tickets or book a service, confirmed once payment succeeds.
• Ticket: a digital document with a unique code that gives the right to attend an event.
• Hold: a temporary reservation of seats while you complete an order.

3.Accounts and sign-in

1. 3.1You can sign in with your email address and a one-time code. You do not need a password, and you can buy tickets without an account.
2. 3.2You are responsible for keeping access to your email secure and for the accuracy of the details in your profile.
3. 3.3We may suspend accounts that are used for fraud, automated buying or reselling tickets in breach of these terms.

4.Buying tickets

1. 4.1iwent sells tickets on behalf of Organisers. The Organiser is responsible for the event itself; iwent is responsible for the sale and delivery of tickets.
2. 4.2Prices are shown in Armenian drams and include taxes. A service fee is added to each order and is always shown before payment.
3. 4.3Selected seats are held for 15 minutes. If the order is not paid within that time, the seats are released and may be bought by others.
4. 4.4An order is complete only after payment is confirmed. Organisers may limit the number of tickets per order.

5.Payment

1. 5.1Payments are processed by a certified payment provider. iwent does not store full card details.
2. 5.2If a payment fails, no order is created and any temporary hold on your card is released by your bank.
3. 5.3Promo codes can be used according to their conditions and cannot be exchanged for cash.

6.Refunds, cancellations and changes

1. 6.1Unless an event is marked as non-refundable, tickets can be returned up to 72 hours before it starts. The service fee is not refunded in that case.
2. 6.2If an event is cancelled, you receive a full refund, including the service fee, to the original payment method.
3. 6.3If an event is rescheduled, tickets remain valid for the new date. You may request a refund within 14 days of the announcement.
4. 6.4Refunds are sent within 3 working days of approval; the time it takes to reach your account depends on your bank.

7.Using your ticket

1. 7.1Each ticket code can be scanned once. The first person to present a valid code is admitted.
2. 7.2Keep your ticket private. iwent is not responsible for tickets that are copied or shared publicly.
3. 7.3Reselling tickets for a higher price, or buying them for resale, is not allowed. Such tickets may be cancelled without a refund.
4. 7.4Venues may check your ID, refuse entry to anyone breaking their rules and apply age limits shown on the event page.

8.Restaurants, experiences and trips

1. 8.1Table reservations are free and confirmed by the restaurant. Please let us know if you cannot come.
2. 8.2Experiences and trips are provided by partners, whose conditions (meeting points, equipment, weather rules) are shown on each page.

9.Acceptable use

1. 9.1Do not use bots, scripts or other automated tools to access the Platform or buy tickets.
2. 9.2Do not interfere with the Platform's security, copy its content in bulk or use it for anything unlawful.

10.Liability

1. 10.1The Organiser is responsible for the content, quality and safety of the event. iwent is not liable for changes made by the Organiser beyond the refunds described above.
2. 10.2Nothing in these terms limits rights you have under consumer protection law.

11.Personal data

1. 11.1We process your personal data to deliver orders, provide support and, with your consent, send news and offers.
2. 11.2We share the data needed for entry (such as the ticket holder's name) with the Organiser of the event you attend.
3. 11.3You can change your notification preferences or ask us to delete your account at any time.

12.Changes to these terms

1. 12.1We may update these terms from time to time. The date of the latest version is shown at the top of this page.
2. 12.2Orders placed before a change are governed by the terms that applied when the order was made.

13.Contact us

1. 13.1Questions about these terms or your order? Write to help@iwent.am or call +374 10 000 000 (Mon–Fri, 10:00–19:00).
2. 13.2iwent, 12 Northern Ave, Yerevan 0001, Armenia.